Reset Password

When password login is enabled then there are two ways through which a user can reset their password. The first method is where user can reset their password by themselves. The second method is where a Super Admin can reset password for a user.

Forgot Password

1. On the login page, click on the Forgot Password.

2. Enter the registered email address associated with the account and then click on the Send a reset link button.

   

3. Receive a password reset link via email.

4. Click on the link to be directed to the password reset page.

   

Super Admin Reset Password

If a user forgets their password or it needs to be updated, the super admin can easily reset the password for any user in the instance by following these steps:

1. Click on the settings icon (⚙️) on the bottom left of your dashboard.

2. Go to Settings > All Users.
   (Example URL - https://app.corp.com/instance-settings/all-users)

3. Spot the user for whose the password needs to be reset.

4. Click on the kebab icon (three dots) on the right side of the user's name and select Reset Password.

   

5. A modal will appear with two options to reset the password:

   a. Automatically Generate Password: Selecting this option will automatically generate a new password for the user.
   b. Create Password: Selecting this option will allow the Super Admin to create a new password for the user.